Customer Feedback System
Capture Insights. Improve Experience. Build Loyalty.
Brio’s Customer Feedback System enables businesses to collect real-time, actionable feedback at every touchpoint — helping you enhance service quality, staff performance, and customer satisfaction. Whether deployed at retail stores, clinics, restaurants, or government counters, our feedback platform ensures you stay connected with your customers’ voices.

Why Choose Brio Feedback System?
Real-Time Feedback
Capture via touch, QR code, kiosk, or web link
Customizable Questions
tailored to your service or product
Multilingual Support
for inclusive audience reach
Visual Dashboards
to track satisfaction trends and alerts
Instant Alerts
for negative feedback or service gaps
Kiosk, Tablet, or Mobile
Ready based on your environment
Ideal For
Retail Chains & Showrooms
Hospitals & Clinics
Hotels, Restaurants & Cafes
Banks & Government Counters
Airports, Transport Hubs & Malls
How It Works

Customer Submits Feedback
on a kiosk, tablet, QR, or link

Responses Stored
Analyzed in real time

Management Dashboard
shows trends, scores, and alerts

Team Gets Notified
about low ratings or complaints

Follow-Up Actions
can be initiated automatically or manually
Key Features
Emoji/Star/Rating Scale
Easy feedback in seconds
Text Feedback
Option to describe the issue or suggestion
Branch-Wise Tracking
View feedback by store, outlet, or department
Anonymous Option
Encourage honest reviews
Custom Branding
Your logo, theme, and language
Analytics & Reports
Daily, weekly, or monthly summary by location or team
Alert System
Email/SMS alerts for low scores
API Integration
Connect with CRM or ticketing systems
Secure, Scalable & Customizable
Cloud or on-premise options
Role-based dashboard access
Multilingual support & theming
Data encrypted at rest and in transit
Optional OTP or ticket validation before feedback
Turn Feedback Into Action
Start listening to what matters. Use Brio’s Customer Feedback System to drive service excellence and customer retention today.
Turn Feedback Into Action
Start listening to what matters. Use Brio’s Customer Feedback System to drive service excellence and customer retention today.