Customer Feedback System

Capture Insights. Improve Experience. Build Loyalty

Brio’s Customer Feedback System enables businesses to collect real-time, actionable feedback at every touchpoint — helping you enhance service quality, staff performance, and customer satisfaction. Whether deployed at retail stores, clinics, restaurants, or government counters, our feedback platform ensures you stay connected with your customers’ voices.

Secure, Scalable & Customizable

Cloud or on-premise options
Role-based dashboard access
Multilingual support & theming
Data encrypted at rest and in transit
Optional OTP or ticket validation before feedback

Why Choose Brio Feedback System?

Real-Time Feedback

Capture via touch, QR code, kiosk, or web link

Customizable Questions

tailored to your service or product

Multilingual Support

for inclusive audience reach

Visual Dashboards

to track satisfaction trends and alerts

Instant Alerts

for negative feedback or service gaps

Kiosk, Tablet, or Mobile

Ready based on your environment

Ideal For

Retail Chains & Showrooms
Hospitals & Clinics
Hotels, Restaurants & Cafes
Banks & Government Counters
Airports, Transport Hubs & Malls

How It Works

Customer Submits Feedback
on a kiosk, tablet, QR, or link
Responses Stored
Analyzed in real time
Management Dashboard
shows trends, scores, and alerts
Team Gets Notified
about low ratings or complaints
Follow-Up Actions
can be initiated automatically or manually

Key Features

Emoji/Star/Rating Scale

Easy feedback in seconds

Text Feedback

Option to describe the issue or suggestion

Branch-Wise Tracking

View feedback by store, outlet, or department

Anonymous Option

Encourage honest reviews

Custom Branding

Your logo, theme, and language

Analytics & Reports

Daily, weekly, or monthly summary by location or team

Alert System

Email/SMS alerts for low scores

API Integration

Connect with CRM or ticketing systems

Turn Feedback Into Action

Start listening to what matters. Use Brio’s Customer Feedback System to drive service excellence and customer retention today.

Contact Us

Frequently Asked Questions

A Customer Feedback System helps businesses collect, analyze, and act on customer feedback in real time to improve service quality and customer experience.

Feedback is collected via kiosks, tablets, QR codes, web links, or touch-based devices.

Yes, it offers real-time dashboards, analytics, and instant alerts for negative feedback.

Yes, it supports multilingual interfaces for diverse audiences.

Yes, it integrates with CRM, ticketing, and customer support systems via APIs.
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