IVRS : Interactive Voice Response System

Interactive Voice Response (IVR) is a technology to automate your inbound calls by allowing businesses to interact with customers through pre-recorded voice messages with DTMF input using a keypad. An IVR system interacts with callers, gathers some essential information, and routes call to the appropriate agents. Interactive voice response or IVR allows your customers to interact with your business anytime, right on their phone. If you have called the helpline of a bank or any business, you probably might have interacted with an IVR system.
Interactive Voice Response System

Different Types of IVR Systems

IVR for Self-Service

Automated voice allows businesses to service high call volumes at a lower cost. It can identify and route callers, and resolve their queries without transferring to a live agent. Calls are transferred to live agents only when the caller requires further assistance.

Hosted IVR

When an IVR solution is installed on a hosted software platform, it allows businesses to access the IVR application on the internet. This enables businesses to deliver 24/7 customer service, even after office hoursand improve customer satisfaction.

IVR for Self-Service

An agent-assisted IVR software helps a contact center to optimize its operational costs while delivering consistent customer service. The agent can dynamically direct pre-recorded messages to initiate a conversation with the customer.

Why Do Businesses Need An IVR System?

IVR or Interactive Voice Response system lets you manage your business calls efficiently by automatically responding to user queries and routing calls to concerned agents without any human intervention.

Implementing IVR solutions is indispensable for enterprises aspiring to boost their customer service capabilities. IVR systems enable streamlined and seamless customer interactions through voice and touch-tone inputs, leading to reduced wait times and automated handling of repetitive tasks. With the capability to handle high volumes of calls while directing customers to the most suitable departments or agents, IVR systems enhance operational efficiency and reduce operational costs.

Features of IVR Solution

Call Routing

Call routing enables the available agents to answer the customer calls as the call routes to the free agents to reduce caller wait time.

Call Recording

Record all your IVR calls on a secured cloud to monitor quality and provide better training to staff.

Concurrent Calls

Respond to an unlimited number of concurrent inbound calls at a time to reduce customer wait time.

IVR Menu

Greet your customers with customized messages and connect them with the right agents using IVR options.

Remote Teams

Empower your support teams to work from anywhere anytime with a cloud-based portable IVR number.

24 x7 Customer Support

Offer 24x7 uninterrupted support to your customers via record messages and provide instant query resolvement.

Benefits of IVRS

IVR : A Game-Changer for Your Business Productivity!

With a cloud-based IVR system, your business can handle an unlimited number of calls from customers and prospects giving you enough room to scale your business.

  • Greet customers with a personalized message in the IVR menu.
  • Let customers interact with your business through IVR options.
  • Keep your business support open even when your support executives are away.
  • Automate a part of the call handling process and boost employees’ productivity

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