Customer Feedback System - Brio Technologies

Powerful Multi Channel Customer Feedback Software and Survey App

How do you find out if your customers are happy? How do you convert unhappy customers into fans? A Customer Feedback Kiosk is a powerful tool for gathering insights into your customers’ satisfaction levels and overall experience. As a business you can use this tool to convert customers into fans by having the insights you need to create a better experience.

Advantages

Customer satisfaction

Capture customer feedback at various touch points and across various feedback channels like Mobile, Tablet, Online, Email, and SMS using brio.

On-premises & Kiosk feedback

Set up iPad as a kiosk to take customer feedback or hand it over to get in-person, real-time customer feedback for insight driven reports.

Patient satisfaction

Capture patient feedbacks deployed at various touch-points across healthcare centers. Ideal to use in hospitals, clinics,labs and pharmacies.

NPS surveys

Create and collect NPS surveys within minutes with brio via different touch-points. Improve customer satisfaction and increase customer loyalty.

Employee Feedback

Use brio at your enterprise to survey employees frequently at various touchpoint like a cafeteria, meeting rooms, post-training and more.

Event lead capture

Capture leads at events using event lead capture forms with details like customer name, email address, phone number and more.

Floor Standing BR – 103

Desktop BR – 104

Wall Kiosk BR – 105

Key features

Customized Branding

Upload your Logo, Customized Text, Choose Colors, Custom Questions, and More!

Feedback Dashboards

Access to customer feedback dashboards anytime. Also setup automated reports sent to your email weekly.

Instant Notifications

Setup instant SMS & Email Notifications when users give specified feedback. Allows you to take immediate action!

Custom Welcome Screen

Create a Customized Welcome Screen to display to users before your survey. Add Custom Text & Logos.

One-Tap Survey

Capture instant feedback with the single tap of an emoji in seconds.

Kiosk Lock Mode

Kiosk Mode prevents anyone from closing the Survey. Leave it unattended and turned on 24/7 without concern.

Offline Mode

Continue to Capture Feedback even without WiFi, Feedback will auto sync once it’s back online.

Survey Reset Timeout

Enable Survey Timeout can reset back to the first question for incomplete surveys.

Hide Survey Exit Options

While setting up your devices as survey kiosks, You can hide all survey exit options and password protected it.

Want to have more Happy, Loyal, and Satisfied customers and employees? Increase happiness, and grow your business with the help of our Service. How is your business doing? Let our Smileys tell you!

Feedback Kiosk Package Includes :

Android & iPad App
Kiosk Surveys
Email & SMS Surveys
Online Surveys