1. Introduction
Welcome to Brio Technologies LLC (“Brio”, “we”, “us”, or “our”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://brio.ae or interact with our services.
By using the Site or any of our services, you agree to the practices described in this Policy. If you do not agree, please do not use our Site or provide us any personal information.
2. What Information We Collect
We may collect information about you in several ways, including:
Personal Information you provide directly, such as name, email address, phone number, job title, company name, address, or other identifiers when you fill out contact forms, request a demo, subscribe to newsletters, or engage with our services.
Technical/Usage Information automatically collected when you visit our Site: IP address, browser type and version, time zone, operating system, device identifiers, pages visited, visiting/referring site, search terms, and other usage data.
Cookies and Similar Technologies to track your interactions with our site, remember your preferences, and provide enhanced user experience.
3. How We Use Your Information
We use collected information for various purposes, including to:
Provide, maintain, and improve our services, including custom software & IoT solutions.
Respond to your inquiries, provide customer support, or fulfill requests (e.g. demos, quotations).
Send you updates, newsletters, marketing communications (with your consent where required).
Analyze how you use our Site to understand trends, measure effectiveness, and enhance your experience.
Enforce our legal rights, protect our property or users, and comply with legal obligations.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect usage data, improve functionality, and personalize content.
You can control cookies through your browser settings — you may set your browser to refuse cookies or to alert you when cookies are being used. Note, however, that disabling cookies may affect the functionality of the Site.
5. Disclosure of Your Information
We may disclose your information:
To trusted service providers or subprocessors who perform functions on our behalf (e.g. hosting, security, analytics).
To our subsidiaries or affiliates for the purposes described in this Policy.
If required by law, regulation, or legal process, or to respond to lawful requests by public authorities.
To protect our rights, safety, or property, or those of others.
In connection with a business transaction such as a merger, acquisition, or sale of assets.
6. Data Retention
We retain your personal information only as long as necessary for the purposes laid out in this Policy, or as required by applicable law. When information is no longer required, we will securely delete or anonymize it.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. While we strive to protect your personal data, no system is completely secure — we cannot guarantee absolute security.
8. International Data Transfers
As a company operating in the UAE (with offices also in India), your information may be transferred to, stored, or processed in jurisdictions outside your own. When doing so, we will ensure that adequate safeguards are in place to protect your privacy consistent with applicable laws.
9. Your Rights
Depending on your location and applicable law, you may have the following rights:
To access the personal data we hold about you.
To request correction of inaccurate or incomplete information.
To request deletion of your personal data.
To restrict or object to our processing of your data.
To receive a copy of your data, in a portable format (where applicable).
To withdraw consent, when processing is based on consent.
To exercise any of these rights, please contact us at info@brio.ae or support@brio.ae. We may ask you to verify your identity before proceeding.
10. Children
Our services are not intended for individuals under the age of 16 (or any age as required by local law). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete it as soon as possible.
11. Third-Party Links
Our Site may contain links to third-party websites, plug-ins, or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Policy from time to time. We will notify you of any material changes by posting a prominent notice on our Site, updating the “Last Updated” date, and/or sending notification if required by law. Your continued use of the Site or our services after changes signifies acceptance of the updated Policy.
13. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or our privacy practices, please contact us:
Brio Technologies LLC
Office No. 22, Nasser Lootah Building, 32 Airport Road, Dubai, UAE
Email: info@brio.ae/support@brio.ae
Phone: +971 56 494 1026