Queue Management System
Organize Flow. Reduce Wait Times. Enhance Customer Experience
Brio’s Queue Management System is designed to streamline customer flow, eliminate crowding, and deliver a better in-store, clinic, or service center experience. Whether you serve walk-ins, appointments, or both — Brio helps you manage queues efficiently, fairly, and in real time.

Why Brio’s Queue System?
Improves Customer Satisfaction
Smart Token Management
Web-Based Dashboard
Touchless Check-In
Real-Time Queue Stats
Multilingual Voice & Display Alerts
Supports Multiple Counters & Services
Perfect For
Banks & Financial Institutions
Hospitals, Clinics & Labs
Government Offices
Retail Service Desks
Telecom & Utility Service Centers
How It Works

Customer Checks
In at a kiosk, via mobile, or appointment portal

Token Issued and added
to queue with service type/category

Display Screens & Announcements
guide customers to counters

Staff Panel
calls the next token, with wait time estimates visible

Admin Dashboard
tracks performance, wait times, and peak hours
System Features
Self-Service Kiosks
Fast, touch-based or touchless registration
Mobile Token System
Allow users to take a token before arriving
Queue by Service Type
Prioritize based on category (billing, enquiry, etc.)
Digital Signage Displays
Real-time token updates and counter directions
Voice Announcements
Multilingual audio call-outs
Staff Interface
Easy-to-use panel for calling, holding, or transferring tokens
Reports & Analytics
Track wait times, service durations, peak traffic
Feedback Integration
Capture post-service feedback digitally
Flexible, Scalable & Customizable
Cloud or on-premise deployment
API-ready for ERP or CRM integration
Role-based access controls
Branding and UI customization for kiosks and displays
SMS/Email alerts for appointment reminders and token status
Start Managing Queues Like a Pro
Enhance customer journeys and staff productivity with Brio’s intelligent queue management platform.
Start Managing Queues Like a Pro
Enhance customer journeys and staff productivity with Brio’s intelligent queue management platform.